FAQ


Do you ship internationally?

Yes we do ship internationally, with Australia Post and will advise on freight charges upon receipt of order. Purchaser is responsible for all local taxes and quarantine clearance as required by law of the shipping destination.

WHAT IS THE RETURN POLICY?

Any unused product may be returned to Kenopy Marketing by Australia Post within 14 days of purchase. The address for postal returns is:
Kenopy Marketing Pty Ltd
PO Box 385
Bullcreek
Western Australia 6151
Tel: +61 (08) 3678895
email: info@kasumibeauty.com

The purchaser is responsible for the cost of freight and packaging for the returned products.

CAN I CANCEL AN ORDER AFTER I SUBMITTED IT?

You can cancel an order within 24 hours after submitting, by emailing info@kasumibeauty.com.

HOW LONG WILL MY ORDER ARRIVE?

Currently, all orders are despatched by Australia Post and will take about 3-7 days to arrive for domestic Australia purchase.

For international orders, Kenopy Marketing will advise the shipping times after the order is submitted.